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Connect Wii Game Console (RCA) to The Frame TV (HDMI)?

(Topic created: 02-02-2023 07:14 AM)
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timoss
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QLED and The Frame TVs

Hi! I'm trying to connect our old Wii game console (which has RCA cables) to our new Frame TV (which has only HDMI inputs). I had an RCA to HDMI converter working on my previous Samsung smart TV, but the new Frame TV does not seem to recognize that anything is plugged into the HDMI port using it now. Any suggestions?

I know that there are also some Wii-specific HDMI converters sold online but they seem to split the video and audio with a 3.5mm jack out for the audio, and the Frame One Connect box does not have a 3.5mm input for sound. So even if these worked for the picture (which I'm not sure of), there would be no sound, it seems.

Anyone successfully connected a Wii to a Frame TV?

Thx!

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Samsung_Moderator
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QLED and The Frame TVs

Hi there, Thanks so much for reaching out about this. I can certainly understand the concern with your Wii not working with your TV. There are a few different things that could cause this to happen. We'll need to test a few things to determine what the cause is.

First, try plugging another device into the HDMI port to see if the port is working properly.

Next, you'll need to check the RCA to HDMI cable, as these cables can sometimes wear out over time. There are a couple ways you can test this. If you have another RCA device, you can connect that device with the same cable. Alternatively, (or if the new device does not work with the old cable) you can purchase a new RCA to HDMI cable and test it with the Wii. 

If the port and cable work, but the Wii does not, then I would recommend reaching out to a Wii specific support channel. If the port does not work at all with any device or cable, then we would recommend service as the next step. 

There are a couple options here we can take based on your warranty status. If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/