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Original topic:

Disney+ and Hulu will not work after 12-8-2023

(Topic created: 12-09-2023 04:23 AM)
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userg6yI4YhbiF
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QLED and The Frame TVs

I bought the new 85-inch QN90C just 5 days ago, and now both Disney+ and Hulu will not play shows. The menu content is fine; you can scroll and select videos and even click Play. But the screen goes blank, and after a couple of minutes, an error appears. I have installed the latest Samsung software version: T-PTMCAKUC-1310.3, E0301500,BT-S and I have reinstalled both apps (they are built-in, so you can't delete them). I have power cycled, reset the TV 3 times, reset the Samsung Hub 2 times, and unplugged it 3 times, and it still does not work.

All other apps (Netflix, Amazon Prime, Paramount+, Youtube, and Max) work fine on the QN90C.

Both Disney+ and Hulu work flawlessly on my Samsung Galaxy 22, Samsung Q60R TV, and my PC - the problem is only on this TV.

I get the following errors:

Hulu Error Code: P-DEV320

Unique Error ID: player-2-32191c7c

Disney+: no error code, just a message that something is wrong.

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Samsung_Moderator
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Hello! Thank you for reaching out! I would recommend if you have not already to try the information in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01003027/. If this does not help getting an exchange would be the best course of action. Please reach out to your retailer to get this set up. 

 

If you are out of the exchange period this will require service. As you are still within warranty please either call in at 1 (800) 726-7864. Or send me or any of the other moderators a private message with your full model number and serial number. 

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ChaosSaber
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Reinstall or contact Hulu
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userg6yI4YhbiF
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I did both and they said it is Samsung. My Samsung Q60R doesn’t have the problem and it is running software package Samsung software version:T-MAlSMAKUC-1406.4,B0970101/070104,BT-S

I now have to plug in my Google TV/ Chromecast and use that software instead. 

 

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ChaosSaber
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I know its a pain, but have you reset the TV to default?
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userg6yI4YhbiF
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Yes, I reset the TV 3 times and unplugged it for 3 minutes each time. I reset the Samsung hub twice as well.

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ChaosSaber
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Ok and you are using WiFi on the TV? If so try to hardwire it
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userg6yI4YhbiF
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It is hardwired.

 

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ChaosSaber
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I am stomped
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ChaosSaber
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Did you research to see if its a known issue with that model?
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userg6yI4YhbiF
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I could not find any. It just started 2-3 days ago. The first 2 days, Disney and Hulu were working fine. The updates are current for this model, and it shows 1310.3. My older Q60R is on 1406.4, so I don't know if they are rolling out new updates.

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