QLED and The Frame TVs

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screen smudges colors

Posted by 12-13-2023 10:48 AM in QLED and The Frame TVs

When we watch on the Dstv multichoice decoder this is what it does see attached photos. But when we watch on a hdd or on the movies apps on the TV... View Post

12-18-2023 10:24 AM

Hello! Thank you for reaching out! Since this is only happening with the decoder the issue is not wi... View Post

Error Message When Uploading Photos from SmartThings

Posted by 12-13-2023 12:32 PM in QLED and The Frame TVs

I’ve just setup my new 65” Frame TV 2023. Both my phone and TV are connected to the exact same wifi network. There’s not other devices connected... View Post

12-18-2023 10:03 AM

Hello! Thank you for reaching out! That's definitely strange. I would recommend resetting the smart ... View Post

65" NeoQLED needs to warm up before operating properly

Posted by 12-07-2023 08:13 AM in QLED and The Frame TVs

Hoping someone else out these has experienced this and can offer guidance on a fix. I have a 2021 65" NeoQLED that has operated flawlessly... View Post

12-16-2023 06:09 AM

You were right. Power board issue. Replaced it and TV powers on normally. Thanks. View Post

Q70c tv not connecting to pioneer receiver

Posted by 12-12-2023 07:53 PM in QLED and The Frame TVs

Hi I’m not sure if I’m posting this in the correct place… i recently purchased a q70c tv and I’m having trouble connecting it to a pioneer... View Post

12-13-2023 06:15 AM

@Jv37 Welcome to the Samsung Community! Thank you for your question regarding your Samsung Televisio... View Post

TV QA43QN905C problems

Posted by 12-12-2023 05:29 PM in QLED and The Frame TVs

13 days ago my TV was delivered and I have been fighting problems need help, customer support in Thailand is useless. I bought the TV to use as a... View Post

12-13-2023 12:42 PM

Hello @apollog! If the information from @OoYORIoO does not help then this will require service. As w... View Post

Frame TV - Not Set Up For Kids

Posted by 12-11-2023 07:53 AM in QLED and The Frame TVs

Hi, I have a 65" Class The Frame QLED 4K UHD HDR Smart TV (2020) that I have activated Alexa on. It allows my wife and I (adults) to use... View Post

12-13-2023 12:29 PM

Hello! Thank you for reaching out! I would recommend trying the steps below, Open the Alexa app Sele... View Post

Frame TV Art mode needs shuffle option

Posted by 12-08-2023 05:06 PM in QLED and The Frame TVs

The Frame TV is amazing, but Art mode really needs a shuffle option. Please, please, get this request to your product team so they can have the... View Post

12-12-2023 05:48 PM

Thank you! Found it. View Post

Light Guide Plate replacement part for 85" QLED

Posted by 12-02-2023 08:29 AM in QLED and The Frame TVs

I'm looking for a replacement part for my SAMSUNG 85" QLED QN85 Q70 (Model#: QN85Q70AAFXZA).I think it's called a light guide plate... View Post

12-05-2023 06:58 AM

Hi there, Thanks so much for asking about this. We recommend checking with our parts department for ... View Post

Samsung 55" QN85CD Neo QLED 4K Smart TV - tv apps , ESPN Hulu locking up

Posted by 12-12-2023 06:31 AM in QLED and The Frame TVs

Samsung 55" QN85CD Neo QLED 4K Smart TV TV QN55QN85 tv apps , ESPN Hulu locking up - brand new - Software Version:... View Post

12-12-2023 12:34 PM

Hello! Thank you so much for posting about this. I completely understand your concerns about not rec... View Post

Disney+ and Hulu will not work after 12-8-2023

Posted by 12-09-2023 04:23 AM in QLED and The Frame TVs

I bought the new 85-inch QN90C just 5 days ago, and now both Disney+ and Hulu will not play shows. The menu content is fine; you can scroll and... View Post

12-12-2023 02:11 PM

Hello! Thank you for reaching out! I would recommend if you have not already to try the information ... View Post

Art mode turns off TV

Posted by 12-05-2023 01:14 PM in QLED and The Frame TVs

As soon as I click a choice in the Art channel menu, the TV turns off. The same thing happens when I tap the power button to try to enter “Art... View Post

12-12-2023 10:10 AM

Same issue here! Just got a new Frame 55 inch LS03BA and wall mounted it and now I found out that th... View Post

ART MODE SLEEP/MOTION DOES NOT WORK!!!!

Posted by 05-14-2023 09:43 AM in QLED and The Frame TVs

Seriously Samsung, THIS DOES NOT WORK!!! Its documented everywhere on this forum and elsewhere on the web. The issues and complaints are... View Post

12-11-2023 12:19 PM

I've had the tv for three weeks now and everything was fine out of the box...just followed the steps... View Post

What is the best way to clean the screen of the Frame 2022?

Posted by 12-09-2023 08:40 AM in QLED and The Frame TVs

Hello, after over a year since release, has anybody found a good way to do it? Sometimes I talk while facing the screen. As a result, there are... View Post

12-10-2023 03:37 PM

As long as they're made of melamine, then yes. View Post

HDMI 3 Auto Run

Posted by 12-03-2023 10:44 AM in QLED and The Frame TVs

I have the Samsung QN65QN85AAFXZA TV. And I have a Samung Home Theather pluged into HDMI 3. When I power up the TV always goes... View Post

12-08-2023 08:34 AM

@usergix1LaU3aQ We're you able to resolve the issue with your Samsung Television? View Post

Bluetooth automatically reconnect when TV starts

Posted by 12-06-2023 06:17 AM in QLED and The Frame TVs

I have a QN90C 4K Neo QLED HDR Smart TV (2023) and have paired it to a bluetooth audio reciever that converts to phono/aux output so I can play the... View Post

12-08-2023 08:32 AM

@Jonners Were you able to resolve the issue with your Samsung Television and Bluetooth? View Post

QN90B - How to disable the audio onscreen display?

Posted by 12-05-2023 03:01 PM in QLED and The Frame TVs

I use an AVR for audio via eARC and its rather annoying to see the popup showing me the AVR on the left of the screen. It provides zero value and... View Post

12-07-2023 03:38 PM

So I made a post yesterday about this, asking how to disable this. The post was closed as a 'solutio... View Post

Art mode won’t work via SmartThings app

Posted by 12-05-2023 07:55 PM in QLED and The Frame TVs

Tried to upload some personal art to my 2022 frame tv last night and the smart things app wouldn’t recognize my tv. So I downloaded a new version... View Post

12-07-2023 02:18 PM

Hello! Thank you for reaching out! With this particular issue, I would recommend reaching out to our... View Post

Payment method

Posted by 10-21-2023 04:47 PM in QLED and The Frame TVs

Can’t seem to add a payment method to my account View Post

12-06-2023 11:18 PM

If you're still having trouble adding a payment method to your Samsung account, please contact the S... View Post

TV automatically turns on while in Art mode

Posted by 12-03-2023 08:40 AM in QLED and The Frame TVs

My Frame Tv will automatically turn itself on to Samsung TV mode after sitting in Art mode (without any room activity e.g. away from home or in... View Post

12-06-2023 07:04 PM

Started happening to mine yesterday 12/5/2023 was working fine for a few years before that. I reset ... View Post

QN85C 75" Mounting hole pattern

Posted by 12-06-2023 03:56 PM in QLED and The Frame TVs

I want to install my wall mount in preparation for my delivery. I am looking for the mounting hole pattern on the back of the 75" QN85C [model:... View Post

12-06-2023 05:24 PM

@LongHiker - Next time I'll be posting here before reaching out to Samsung... Now I'll be able to ge... View Post

55q70 from 2019-2020 picture distortion

Posted by 11-11-2023 10:44 AM in QLED and The Frame TVs

Hello, sometimes my picture will start displaying distorted, looks almost like gasoline mixed with water. This is happening while watching... View Post

11-14-2023 02:49 PM

Hello! Thank you for reaching out! If this is occurring on all sources and still occurs even after a... View Post

Samsung QLED has no volume but shows devices connected

Posted by 11-29-2023 09:18 PM in QLED and The Frame TVs

Hello, we started having a random issue with our Samsung QLED Q8FN. At first, my sound bar connected with D-link wasn’t producing any volume, but... View Post

11-30-2023 02:10 AM

@UserGuy1995 Welcome to the Samsung Member's Community! Thank you for your question regarding your S... View Post

QLED TV Overheating

Posted by 10-10-2023 04:28 PM in QLED and The Frame TVs

I have a 2yr old QN55Q90TA FXZA, after a few hours it becomes extremely hot. The tv is on a stand 12in. from wall. There are times when I lose... View Post

12-04-2023 01:53 PM

@Samsung_Moderator I've attached a screenshot of the message I sent to you about these two cases. Th... View Post

Tv auto start up

Posted by 11-29-2023 04:24 AM in QLED and The Frame TVs

My 43 inch 2022 frame tv automatically starts on Samsung tv channel even though I have autorun last app turned on and smart hub turned off. You... View Post

12-04-2023 09:18 AM

Hi there, Thanks so much for posting about this. I can certainly understand the frustration with suc... View Post

Samsung Frame Frozen After Factory Reset

Posted by 11-29-2023 06:24 PM in QLED and The Frame TVs

My 55” Samsung Frame TV has been acting up for a while. I decided that doing a factory reset couldn’t make things worse but I was wrong. Since I... View Post

12-01-2023 03:15 PM

Products these days have 50/50 reliability. I have yet to have a large screen that lasted more than ... View Post

Does Xbox Game Pass Core work with Samsung Gaming Hub??

Posted by 11-26-2023 03:45 PM in QLED and The Frame TVs

I have been paying for Xbox Game Pass Ultimate since 2022 to play Flight Simulator 2000 on my 4K QLED TV to maintain pilot skills. Does the less... View Post

12-01-2023 02:01 AM

Thanks. Found that in the Xbox FAQs as well -https://www.reddit.com/r/samsung/s/1Jj9g3ZO9I • View Post

Q70 2023 Buffering Issues

Posted by 11-27-2023 07:41 AM in QLED and The Frame TVs

We just bought a Q70 television Saturday. Our streaming from Prime, HULU and Netflix are having buffering issues. The most troublesome one is... View Post

11-29-2023 03:06 PM

I couldn’t live without my streaming services. Let’s get this situated for you as soon as we can. Sa... View Post

Solar remote microphone not working

Posted by 11-24-2023 09:58 AM in QLED and The Frame TVs

TV/remote are only a few months old. The microphone has stopped working. Any suggestions? View Post

11-28-2023 11:07 AM

Hello! Thank you for reaching out! I see how this can be frustrating with your remote doesn't work p... View Post

TV went black then started a smoking.

Posted by 11-24-2023 09:04 PM in QLED and The Frame TVs

Has anyone heard of any recalls concerning 65” Samsung TVs? Tonight I turned on my Samsung sitting in my Mancave talking to a friend online when my... View Post

11-25-2023 11:01 AM

Hello, there! We're so sorry to hear about this situation with your television, and definitely under... View Post

Cannot find source for outside antenna

Posted by 08-27-2023 02:56 PM in QLED and The Frame TVs

I have a picture frame TV with a One connect Box. I have my outside antenna connected to the antenna port on the back of the one connect box. When... View Post

11-23-2023 05:04 PM

This is a lifesaving solution and is the exact solution that worked for me. Great job and thank you!... View Post