Egg crate/Plastic side ring shadows

[AnDH]

Purchased a Q80B-Series QLED 4K in March of this year. It’s now showing egg crate or soda plastic ring thing shadows on the left side. (Pic attached). We went through the self diagnosis and picture test a couple of times. It’s only really noticeable with a light colored background. 8 months for an expensive TV to start having problems is not a good look, Samsung. 

 

 

[Samsung_Moderator · Accepted solution]

Hello @ AnDH! Thank you for reaching out! I see how frustrating this can be. If this is happening on all sources and during the picture test then this will be something that will require service. Depending on your warranty you will have a few options.

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/