Original topic:

Firmware 1462 won't install

(Topic created: 03-13-2021 04:00 AM)
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twuk
Asteroid
Options
QLED and The Frame TVs

So in relation to another issue I'm having, I've been checking firmware updates.  My TV is a Q950TS, and I see there is 1462.1 available (I'm on 1460).  I've downloaded the file and extracted to a USB stick, checking the installation guide and ensuring that the files appear exactly as per the manual in terms of directory structure.

When I insert the USB drive to the TV, it sees and asks if I want to browse the drive.  Browsing does nothing but shows me the files.

If I manually go to Settings > Support > Software Update, it just finds no update available.

Here's an extract of the installation guide:

Screenshot 2021-03-13 at 11.58.32.png

And here's my drive:

Screenshot 2021-03-13 at 11.58.49.png

What am I doing wrong?

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10 Replies
user3SNhv0EhuX
Constellation
Options
QLED and The Frame TVs

You're right—thanks so much!

I don't see "Accept as Solution", though.

Really appreciate the help!

Will

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