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Frame TV: How to enter PIN in settings with smart remote?

(Topic created: 08-22-2021 06:38 AM)
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userwdQzNQAeax
Constellation
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QLED and The Frame TVs

2021 Frame TV: in Settings I cannot find a way to enter the PIN (0000) because the remote supplied with the TV has no numeric keypad.  The settings screen does not allow on-screen numeric entry.   How can I enter the PIN?  I need to factory reset the TV.

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Anonymous
Not applicable
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QLED and The Frame TVs

Good afternoon everyone. The on-screen numeric keypad can be accessed by pressing the button indicated in the below image. You can find more information in the Remote Control Guide that was included with you television.

 

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userwdQzNQAeax
Constellation
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QLED and The Frame TVs

Found the answer: it is not possible to enter the PIN with the smart remote.   Samsung's quality test team missed this defect and there is presently no ETA on a fix.  

Workaround:  use another Samsung compatible remote that has a keypad.   If necessary, find a universal remote and program it to work with the TV.

MsBri1
Neutron Star
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QLED and The Frame TVs

I am happy you were about to find your resolution and for providing the feedback. Thank you for being a valued part of our Community. 


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RRTodd99
Asteroid
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QLED and The Frame TVs

How is using "another Samsung compatible remote that has a keypad" a valid resolution? Do I have to go out and buy another remote control?

I too have the problem where the TV turns off during ART Mode. It's been suggested that I reset the TV to factory conditions. Fair enough. But I can't reset the TV because I can't enter the default "0000" password on the reset screen. 

Is there going to be software update to fix the problem?

 

userCqWArKIQ9D
Constellation
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