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FrameTV intermittently dropping audio from HDMI (Apple TV)

(Topic created: 06-04-2022 07:50 PM)
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userIdbUUSdRAl
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QLED and The Frame TVs

Just finished installing 2022 Samsung Frame TV. Didn’t try built in apps, but defaulted to broadcast of some kind and audio was fine. 

Once switched to Apple TV box (via HDMI) all streaming apps had constant dropping audio (like a scratched CD), while video was fine. 

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Samsung_Moderator
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QLED and The Frame TVs

I can definitely understand how frustrating this may be. If this is the only app that this is occurring with, I recommend reaching out to the developer regarding this. You can give this link a shot as well, regarding the unit itself. https://www.samsung.com/us/support/troubleshooting/TSG01202486/#tv-makes-a-cracking-or-popping-sound

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

I can definitely understand how frustrating this may be. If this is the only app that this is occurring with, I recommend reaching out to the developer regarding this. You can give this link a shot as well, regarding the unit itself. https://www.samsung.com/us/support/troubleshooting/TSG01202486/#tv-makes-a-cracking-or-popping-sound