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GQ65LS03BAU - Like new but dead pixel - warranty issue?

(Topic created: 01-11-2024 01:34 AM)
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userAVBwHnyZsX
Asteroid
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QLED and The Frame TVs

I am from Germany, bought the GQ65LS03BAU and while rarely using, I just realized a dead pixel in the middle of the screen - see pictures.

Is that a warranty issue? I don't have the box anymore and wouldn't even know how to ship it to Samsung.

https://ibb.co/DRNzLnj
https://ibb.co/KW8QHfS

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hey, userAVBwHnyZsX! Welcome back to the community! I will try my best to help you reap the full benefit of your purchase!


 Even though you are an international customer, I think it would be a good idea to give this link a good-looking through. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01202526/#lines-dots-or-spots-of-any-color-app...

 

It explains what to do if your TV is displaying abnormalities. 

 

If this does not help I recommend reaching out to the Samsung Community in the country you made the purchase in for more options. They will be better able to assist.

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hey, userAVBwHnyZsX! Welcome back to the community! I will try my best to help you reap the full benefit of your purchase!


 Even though you are an international customer, I think it would be a good idea to give this link a good-looking through. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01202526/#lines-dots-or-spots-of-any-color-app...

 

It explains what to do if your TV is displaying abnormalities. 

 

If this does not help I recommend reaching out to the Samsung Community in the country you made the purchase in for more options. They will be better able to assist.