Horrendous backlight bleeding in QLED Q70B

[userirzoKdESDK]

Just got the TV yesterday and the backlight bleeding is horrendous. It’s pretty much unwatchable. 

We live in Thailand and the seller has thus far not been helpful.

In the US, this would be a no-brainer return, but in Thailand it does not seem to work like that.

these photos are with brightness turned down to zero:

 

Any advice?

[Anonymous]

Is there no return policy in Thailand at all

[Samsung_Moderator · Accepted solution]

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html