JUMP TO SOLUTION Solved

Original topic:

NEO QLED 8K 65 INCH TV WITH ONE BOX MODEL QA65QN700A

(Topic created: 01-31-2024 11:30 AM)
421 Views
ssiddik
Constellation
Options
QLED and The Frame TVs

This subject model TV bought 2 years before , the panel became faulty and replaced 2 times and now the fourth time also became faulty. Replaced the panel once in under warranty and next time after 3 months  by paying half of the price of the TV cost. All this happened in Abu Dhabi, UAE.,

Now the TV is in INDIA and again the panel fault had come as per the authorized Samsung Engineer and  again asking half of the TV cost for replacing the panel. However, this time screen reboots itself and picture and sound is working fine for 10 to 15 minutes. after some timethe reboot happens every minutes and unable to watch the TV. 

The Cable, One box unit are all ok as per the Samsung team. Is there any way I can fix this TV without replacing the panel the cost of which iin India is almost the cost of the TV. 

Request not to buy subject TV model since it looks like this model panel has serious manufacturing defect which the Samsung  company is hiding from the customers.

I need suggestion or help to fix the TV issue without replacing the complete panel please.

Issue: "The TV is rebooting automatically after every minutes. " 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html