Original topic:

New QLED TV stuck in bootloop

(Topic created: 10-05-2023 11:18 PM)
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kram95
Astronaut
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QLED and The Frame TVs

We bought the tv a little over a year ago so it's no longer under warranty. Recently it became stuck in a loop turning on and off. We've tried unplugging everything, turning everything on and off, and inspecting cables for damage, but we can't get the TV to work. It's an expensive new TV, we don't want to have to spend more money to get it seen by a specialist. I've seen many posts across various sites of people having the same issue. Samsung should really do something to make this right. It's not fair as a customer to spend hundreds or thousands of dollars on a product that's so faulty and defective. 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hey there, and thank you for reaching out to the Samsung Community regarding the television. I recommend giving this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01108742/.If this does not help I recommend having a service technician look at the TV as service will be the next recommendation as an attempt to resolve the power cycling issue reported. You can locate a local service provider here- https://www.samsung.com/us/support/service/


 Please keep in mind, although you've stated your television is out-of-warranty, if we can do anything to assist it will be our pleasure, and we ask for you to please use one of the contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number.

As we would like to gather additional information, and look at this from a case by case basis

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hey there, and thank you for reaching out to the Samsung Community regarding the television. I recommend giving this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01108742/.If this does not help I recommend having a service technician look at the TV as service will be the next recommendation as an attempt to resolve the power cycling issue reported. You can locate a local service provider here- https://www.samsung.com/us/support/service/


 Please keep in mind, although you've stated your television is out-of-warranty, if we can do anything to assist it will be our pleasure, and we ask for you to please use one of the contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number.

As we would like to gather additional information, and look at this from a case by case basis