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Paramount Plus not playing episodes

(Topic created: 07-17-2022 04:25 PM)
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userwrdKwE2s77
Constellation
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QLED and The Frame TVs

The app loads fine but anytime I try to play anything the circle just spins and it finally just says error with no code.  I don't think my app has played a episode since around the time Halo started.  I have to plug my computer into the tv to watch anything.  I have seen other posts from people with the same issue.  Every other app works works perfectly fine but this one.  Its a Q80 tv.  I am shocked this hasn't been fixed yet.  

 

 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello! I understand how this can be concerning with the paramount app not playing episodes. But I would recommend first restarting your router. Then after that if the issue continues I would recommend reaching out to paramount for support. 

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Yamialex224
Honored Contributor
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QLED and The Frame TVs
Contact paramount that has nothing to do with samsung
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ChazzP12
Nebula
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QLED and The Frame TVs
Uninstall then reinstall
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userwrdKwE2s77
Constellation
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QLED and The Frame TVs

Tried that many times.  Doesn't help.  I have a q90 tv also and it does the same thing

 

 

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crowdstar
Constellation
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QLED and The Frame TVs
Same. Uninstalling does not help.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! I understand how this can be concerning with the paramount app not playing episodes. But I would recommend first restarting your router. Then after that if the issue continues I would recommend reaching out to paramount for support. 

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