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Original topic:

QLed tv screen failure after only 3.5 years

(Topic created: 06-03-2023 10:54 AM)
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Samsung_j3ahCNt
Constellation
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QLED and The Frame TVs

Not sure i'm in the correct board but i did not see one for TV's. Was curious to see if others had premature screen failures for and QLED 55" TV. The service tech said our screen (panel) needed to be replaced and our TV is only 3.5 years old. I've read where they should last 2-3 times longer than this. Pretty disappointed with the product and that Samsung said since i didn't have an extended warranty there is nothing they could do to help.

Dwight

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello! Thank you for reaching out! I can see how having screen issues can be frustrating, Depending the exact issue and if it is occurring on all sources this will require service. As you have already been in contact with a service tech you are in the right direction.  If you prefer you can also use the link below to find a service center in your area.

 

https://www.samsung.com/us/support/service/locations/

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! I can see how having screen issues can be frustrating, Depending the exact issue and if it is occurring on all sources this will require service. As you have already been in contact with a service tech you are in the right direction.  If you prefer you can also use the link below to find a service center in your area.

 

https://www.samsung.com/us/support/service/locations/

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