QN95A blue haze or smudge

[useriaHXP0HAi9]

I recently bought a QN95A, but there is this blue haze and fingerprint smudges that are impossible to remove, a dry microfiber doesnt work

 

 

 

[Diaboyos]

It looks like blue in the reflection on the pictures. But if it's blue like that all the time, on every source, return it.

[Samsung_Moderator · Accepted solution]

I can definitely understand how frustrating this may be. If you recently purchased this unit, I suggest returning it to your retailer. Otherwise, I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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