Remove the Pop up “volume/channel/source” menu Frame 85

[GotWoody]

2023 Samsung The Frame - Out of nowhere we’ve started getting the a pop up volume screen on our Frame TV. (Picture attached)

The only way to get rid of it is shut tv off and restart. It happens every time we watch tv but not consistently at same time. ie not using remote, watching show and it pops up. 

Any suggestions to get rid of it??

 

[JBTechfanatic]

This happens when you hold down play on your one remote. So you can easily toggle. Try holding the play down again to make it go away. You can also look through your accessibility options in your settings menu as well as your remote settings in your settings menu see if there's something weird that got turned on

[GotWoody]

Thanks - tried holding the play button, didn’t work. I’ll mess around with the settings and see if anything there.

[GotWoody · Accepted solution]

Problem Solved!  The control button on the bottom right of the screen is loose, causing the frame to activate it. Samsung sending a tech to repair it