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SAMSUNG QE55Q60BAUXXU 55 Smart 4K Ultra HD HDR QLED TV - Unable to tune to Freesat

(Topic created: 11-09-2022 05:37 AM)
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domhobbs
Constellation
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QLED and The Frame TVs

Hi, 

I have recently moved into a property in Cheltenham, UK (not a new build) which doesn't have a standard TV aerial. The property has a satellite dish with a split coaxial cable into the property.

I bought the SAMSUNG QE55Q60BAUXXU 55 Smart 4K Ultra HD HDR QLED TV with the assurance that I would be able to plug the satellite aerial directly into the TV and the inbuilt satellite decoder would allow for Freesat TV to be viewed when tuned. 

When I tune the SAMSUNG QE55Q60BAUXXU to Freesat, I'm prompted to enter my UK Postcode. When I enter my postcode, I receive an error message that "The postcode you entered is not available. Channels will be scanned without a postcode". The channels which are tuned are random international channels and not BBC1, BBC2, ITV etc. 

I have also tried to tune to Satellite, but the Astra 2E, 2G satellite - which relays the UK Freesat channels - is not available on the list. 

Therefore, I'm unable to get any of the 'free-to-view' TV channels (BBC, ITV etc) as I can't tune my SAMSUNG QE55Q60BAUXXU 55" Smart 4K Ultra HD HDR QLED TV to Freesat. 

Does anyone have any suggestions on how to tune my TV to Freesat so I can watch terrestrial TV? Many thanks

 

 

 

 

 

 

 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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