Hi, for around a week now, I can no longer pair my Bluetooth headset Sony wh-1000xm4 with my Samsung TV Q70A. I was using the headset nearly daily even though it was not perfect, it was working.
Now, each time I try to pair with the TV, I select the device, and it starts the pairing process just when I think it is working; the pairing crash on the Sony and the device is no longer paired.
STR:
Open the TV, go to SmartThing's quick menu, and I can see wh-1000xm4
I hold the pairing button on the Sony until I hear 'bluetooth paring'
On TV (SmartThing's quick menu), I select the wh-1000xm4
I see the TV writing connecting, then connected
In the Sony headset, I hear 'Bluetooth pair....'. and then crash
The crash seems to be the voice staled at the end of the word paring saying 'ingggggggggggg'
The sony works well on other devices like computers (windows, mac) or bose speakers and phones (android, iPhone), so I guess something changes on the TV.
Please, I know SmartThing is a different department, but please be smart and forward it internally not to make me waste my time
I have found a workaround, it is not working 100% of the time but often:
Hold the power button of the TV remote so it close and also restart while still pressing the button
Pair the headset right away
Open Netflix after
I was able to pair it 3 times yet this way.
Second workaround (faster than the first, credit to @TargetPriority there
Go to setting > General > Accessibility > multi audio output
Click on Multi-output Audio if nothing is appearing
Select you bluetooth device then click connect
Audio work in the bluetooth device
Note: The only disadvantage is that you can't use the TV remote for the headphones' volume control
In conclusion, if you also encounter the problem, please escalate it to Samsung support; the more users report it, the more it will get attention!!!!
@Communityuser3049203 By counting US & CA post, we have around 40 persons reporting this issue, can we have any help on this? Or any statement or update?
Reported Sony model related to this problem:
WH-1000XM5
WH-1000xm4
WH-XB910N
WF-1000XM4 (Fixed with Sony firmware update (v2.0.0)
WH-CH720N
Other TV model affected:
AU800055
AU9000
QE55Q60AAUXXH
q800
55Q80A
QE55Q80AATXXH
90AA85
QN65Q80
QN75
QN900A
QE65QN90AATXXH
QN94aa
Last update (Feb 3): Sorry guys, I spoke with support 4-5 times, always the same result, they escalated to a higer team said I will have response after 5 days and I'm left to hangup on waiting for replies. Samsung, I lost faith in you, if only you would let my effort knows it is taking into fixing the problem I would consider contnuing buying your product, now I start feeling you are not worth it. This is the last time I put effort enhancing Samsung experience.
BTW, support is making a joke of redirect me to a clear your cookie image when I tried to push for more information. This is a disgrace!!
I have the same issue. I have 55 inch Q70A and Sony WH-1000XM4. The issue started as recent as December. It is extremely frustrating and I want Samsung to either give me a new TV or rollback to the previous update!!!
Exactly the same problem here, the frame 2022 and a xm1000-xm4, was working perfectly before. I can connect other bluetooth phones on the tv and the phones with another 8 devices.
Thanks for stating that you have the same issues. If you have some time, please call or chat with Samsung support, so we pressure them to escalate the problem to developers.
To escalate, you can go to samsung.com or samsung.ca and use the chat on the bottom right. You can also search on google for Samsung support. During the call or chat, ask to escalate to the developer, so they fix it.
After 10mths without a hassle, I’ve experienced the same problem …inclusive of the ingggggg sound followed by powering off of the headphones on my samsung! I tried a reset of the TV. Its got worse. SmartThings doesn’t recognise my Sony wh-1000xm4 now. I tried a TV software update to no avail. Hope samsung fix this soon
