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Samsung The Frame - cannot purchase art

(Topic created: 05-05-2024 11:58 PM)
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jillner
Constellation
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QLED and The Frame TVs

Dear Support Team,

I am unable to purchase art for my samsung frame - it keeps saying that I have to change the PIN...which I did. The error message still pops up, even though I have changed the pin. When I try to enter my credit card details / paypal, it just keeps loading and loading.

Not sure what to do at this point - I've seen many other posts like this.

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GaryB82
Epic Samsung Care Ambassador
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QLED and The Frame TVs
I would suggest contacting Samsung support for help with this issue they should be able to help
https://www.samsung.com/us/support/contact/


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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Solution
GaryB82
Epic Samsung Care Ambassador
Options
QLED and The Frame TVs
I would suggest contacting Samsung support for help with this issue they should be able to help
https://www.samsung.com/us/support/contact/


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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