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Strange "avatar" just appeared on my Samsung Model - QN60Q60BAFXZA

(Topic created: 04-04-2024 10:19 AM)
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DesertRat049
Asteroid
Options
QLED and The Frame TVs

I have a 60" Samsung TV model QN60Q60BAFXZA. It was purchased in September 2022 and has been working just fine. Yesterday a very strange avatar or emoji popped up in the lower right corner and I cannot get rid of it. I have attached an image of my screen. It shows up on my Roku screen as well as the home screen for the Samsung TV. What is it & how can I remove it?  Thanks.

 

IMG_5356.jpeg

1 Solution


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GaryB82
Epic Samsung Care Ambassador
Options
QLED and The Frame TVs

See if this helps

Sign Language features will support you in better understanding all of the features and options on your Samsung Smart TV menus. Once you turn on the feature, an avatar interpreter will appear on your screen. On the Home Screen, select Menu > Settings > All Settings > General & Privacy > Accessibility.



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3 Replies
Solution
GaryB82
Epic Samsung Care Ambassador
Options
QLED and The Frame TVs

See if this helps

Sign Language features will support you in better understanding all of the features and options on your Samsung Smart TV menus. Once you turn on the feature, an avatar interpreter will appear on your screen. On the Home Screen, select Menu > Settings > All Settings > General & Privacy > Accessibility.



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


DesertRat049
Asteroid
Options
QLED and The Frame TVs

Thank you GaryB82! I went to the All Settings and the sign language options were all set to off.....But the avatar disappeared while I was going through the settings. I appreciate the quick response. I don't know why it popped up, but it's gone for now. 

GaryB82
Epic Samsung Care Ambassador
Options
QLED and The Frame TVs

Happy to help,  At least its gone and now and you know what it is if it comes back in the future 



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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