Original topic:

65” QLED 4K Q70C Black Screen

(Topic created: yesterday)
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Bstarling06
Astronaut
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QLED and The Frame TVs

Hi all, 

I purchased this tv last November (just over a year ago). It has worked perfectly up until yesterday. While watching tv, a line appeared horizontally, pretty much cutting the screen in half. The bottom half is constantly flickering/ jumping while the top appears fine. It has progressively worsened and now takes around 20 minutes to turn on while flashing on a black screen. I have tried every tip I’ve found online and had support remotely factory reset the tv as well. Nothing changed. I have been told that my options are to pay $800 for repair or purchase a new tv with a small discount. Any helpful hints or suggestions? Needless to say, that will be the last Samsung product I purchase if those are my only solutions. My 8 year old 50” Vizio, which I bought the Samsung to replace and upgrade, still works perfectly. Very disappointed in my experience so far. 

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MalteMicha
Halo
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QLED and The Frame TVs
With what you have described the line running through the screen cutting the screen in half. Is caused from the TV digitalizer screen going out. Nine times out of ten, that is a hardware issue, something inside the electrical component is failing. If a tv is a year or under, it should still be under warranty.
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tomsframe
Nebula
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QLED and The Frame TVs

If you bought the TV with a credit card, the CC does likely have an "extended warranty" feature. At least, afaict all of mine go to two years.

Of course, if you have such then you go to the CC company for help and not Samsung.

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