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TV Qled Screen turns blue: not working

(Topic created: 04-12-2022 10:57 AM)
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userYSvtt9h6CK
Constellation
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QLED and The Frame TVs

I bought Samsung TV 75 inch Qled one year back. It was delivered Jan 6th 2021, directly from Samsung website. Now this TV is not working. When turned ON only shows blue screen which is blinking on and off. Tried to call support and they are not very helpful. They said the warranty has expired and cannot do anything.They gave me their dealers number,  tried to call them but they say they have no technician working in my area. What a disappointment? NO SUPPORT FROM DEALESRS NOR THEIR TECHNICAL SUPPORT PEOPLE,

SAMSUNG Being a huge company but when you want any support they don’t have any . They leave their customers stranded when they need any help or support. I would atleast expect something from Samsung. 

 I have been using Samsung TV 60 inch past 10years no issues. I have all my appliances from Samsung as I never experience any troble, But this one that was bought last year stopped working, didn’t lasted even more than a year.
Now moving forward atleast I know that we cannot rely on this company any more which gives us minimal to jo support when needed. 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

I can definitely understand your frustration with your TV not working properly. I am providing a link below to some steps you can take to help resolve this. 

https://www.samsung.com/us/support/troubleshooting/TSG01109749/

Once these steps are completed, if the TV still has no picture, it will require service. There are a few options here we can take based on your warranty status.
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team.
If you’re out of the one-year manufacturer’s warranty:
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

I can definitely understand your frustration with your TV not working properly. I am providing a link below to some steps you can take to help resolve this. 

https://www.samsung.com/us/support/troubleshooting/TSG01109749/

Once these steps are completed, if the TV still has no picture, it will require service. There are a few options here we can take based on your warranty status.
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team.
If you’re out of the one-year manufacturer’s warranty:
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/