Original topic:

TV black screen

(Topic created: 03-14-2024 08:35 AM)
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Dowlina
Constellation
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QLED and The Frame TVs

My QE75Q60RAT TV goes off but comes back on after a while

It sometimes has a black screen but the sound is still audible 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hey, I apologize for the confusion and any inconvenience. However, we do not have the ability to support models outside of the US. There are differences between the US and International firmware,in which we do not have access to. If you purchased your device outside of the US, please visit the link below for support in your area.


https://www.samsung.com/us/common/visitcountrysite.html