Original topic:

Tv stopped working.

(Topic created: 12-09-2021 04:39 PM)
1837 Views
TomCat78
Constellation
Options
QLED and The Frame TVs
So my tv turns on and has sound but no picture it just has a blue screen. Is there anything I can do I've unplugged it for a day or so tried pulling in different items and used new/used hdmi cables but it still doesn't work. Thanks 
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
TomCat78
Constellation
Options
QLED and The Frame TVs
It turned out to be the TV mount screws going into the TV. I guess they were to tight.

View solution in context

0 Likes
Reply
3 Replies
MsBri1
Neutron Star
Options
QLED and The Frame TVs

Hello, I apologize for the issue with the television screen and will assist in my best ability to resolve this concern. I located this troubleshooting article here and would encourage you to give it a try- https://www.samsung.com/us/support/troubleshooting/TSG01109749/. Regrettably, if the troubleshooting steps do not resolve this matter the next suggestion is to have a technician service the television. You can use this service link- https://www.samsung.com/us/support/service/ to locate a service provider within your area or send a private message- https://bit.ly/3p4UuiW with the full model code and the serial number to look at possible service options through Samsung. 


Be sure to click " āœ“ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
Solution
TomCat78
Constellation
Options
QLED and The Frame TVs
It turned out to be the TV mount screws going into the TV. I guess they were to tight.
0 Likes
Reply
MsBri1
Neutron Star
Options
QLED and The Frame TVs

That is great news, I am glad to hear you were able to resolve your problem. 


Be sure to click " āœ“ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply