Original topic:

Voice Assist not working

(Topic created: 11-29-2021 06:10 AM)
1350 Views
userl6iTJxZGxx
Constellation
Options
QLED and The Frame TVs

I have a Qled TV and we have 2 factory remotes with it.  Only 1 remote will work with the Bixby Voice Assist. When I press the button, the light turns red, but Bixby will not activate. It works fine with the other remote for the same tv, so I know the settings are Correct.

Any suggestions?

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Anonymous
Not applicable
Options
QLED and The Frame TVs

Good afternoon, I will be happy to assist you. The QLED television can pair to only one remote at a time, so the advances functions like Bixby will not work from the second remote.

View solution in context

0 Likes
Reply
1 Reply
Solution
Anonymous
Not applicable
Options
QLED and The Frame TVs

Good afternoon, I will be happy to assist you. The QLED television can pair to only one remote at a time, so the advances functions like Bixby will not work from the second remote.

0 Likes
Reply