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Flashing Mute Icon During Art Mode

(Topic created: 07-04-2023 06:18 AM)
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Unclekeg
Cosmic Ray
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QLED and The Frame

This started about a week ago. When I come down stairs each morning and my frame is in art mode, it's always showing the mute icon slowly flashing on the left side of the screen.  Why is this happening now? Was there an update that was pushed?  It's kind of killing the vibe by reminding me it's a TV.  

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Good afternoon! Do you have any external speakers hooked up to the TV? That may be causing the mute icon to appear in this mode. If this is the case, I suggest taking a look at the following thread's solution and seeing if that corrects the issue: https://us.community.samsung.com/t5/4K-8K-and-Other-TVs/Mute-symbol-keeps-flashing-on-screen/td-p/13...

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Chinookered
Astronaut
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QLED and The Frame

I’m having the same issue.

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Unclekeg
Cosmic Ray
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QLED and The Frame

For some reason, your response made me think of something... Do you have SmartThings (home automation)? If you do and have a scene or automation set to turn on the TV, check that scene or automation. 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Good afternoon! Do you have any external speakers hooked up to the TV? That may be causing the mute icon to appear in this mode. If this is the case, I suggest taking a look at the following thread's solution and seeing if that corrects the issue: https://us.community.samsung.com/t5/4K-8K-and-Other-TVs/Mute-symbol-keeps-flashing-on-screen/td-p/13...

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