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Screen separating from TV

(Topic created: 09-02-2023 02:49 PM)
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Members_CYd2HI5
Constellation
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QLED and The Frame

My screen on my 75" QLED is separating from the TV. Is there a fix or repair to this?  I have seen on other blogs that the adhesive used is weakened by heat from the TV, and that it is an issue.  If that is the case, it seems like there should be an adhsesive repair process that could be applied.  

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hi there, Thanks so much for posting about this. I can certainly understand the concern with your screen separating from the rest of the TV. Due to the nature of this issue, we would recommend setting up service for this. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/

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3 Replies
JBTechfanatic
Supernova
Options
QLED and The Frame
Is there a way I can see a photo? I will try to assist from there.
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Diaboyos
Honored Contributor
Options
QLED and The Frame
This is a known issue. Is your TV still under warranty? You'll need to contact Samsung directly regardless.

Samsung support 1-800-726-7864
Samsung text support text START to the same number.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hi there, Thanks so much for posting about this. I can certainly understand the concern with your screen separating from the rest of the TV. Due to the nature of this issue, we would recommend setting up service for this. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/