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I purchased a 85 inch Samsung Frame TV from Costco in November 2024. It qualifies for the 2-year art promo but my Samsung Promotion app does not... View Post 
Samsung_Moderator
Hello @PY125! Thank you for reaching out. It would be recommended to reach out to our promotions tea... View Post |
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I have posted on this issue once before, but I have new information and that post has been locked. I have a Samsung 50-Inch Class QLED Q80B... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying a factory reset on the TV. After that yo... View Post |
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I recently purchased a 55 inch frame TV (2024). I bought an Apple TV. I cannot get it to connect appropriately. It detects the Apple TV but it... View Post
Samsung_Moderator
Thanks for bringing this to our attention. I read a forum where a Community member was having a simi... View Post |
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I have been struggling to get the eARC HDMI Port 3 on a new QN65QN90DA 65 to connect to the eARC port on a Onkyo TX-NR7100.I have run diagnostics... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This does seem strange when you connect it directly to the DVD pl... View Post |
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Bought a new television QN85 - 75" in April. TV flickering, had shadows, periodically has no picture but has sound. First visit, they repair,... View Post
Samsung_Moderator
Hi there, I can certainly understand your frustration with this. The Samsung warranty (like many man... View Post |
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I own Model # QN65LS03BAFXZA Frame TV. Purchased in February 2023. A couple of months ago I noticed that the Art mode was turning off after... View Post
Samsung_Moderator
Thank you for looking at the information. And yes, once you reset the TV, it is the settings that co... View Post |
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Hi, I have a QN85b TV and the source material is all run through my Denon AVR-X4400H. So, in essence I'm using the QN85b as a monitor via hdmi... View Post |
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Just got a 55" QLED tv. Nice picture. But how do I shut up the voice that tells me what's going on? View Post
Samsung_Moderator
Hello! Thank you for reaching out! If it's not there, it should be Settings > General & Privacy > Ac... View Post |
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Hi, my up button on my remote for my Samsung Frame TV is not working. All other button work fine. I have contacted Samusung and they have send me a... View Post 
Pianodude58
I am just speculating, but It sounds like that particular remote has a design flaw from the manufact... View Post |
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We bought the Samsung Frame some days ago, and are experiencing problems connecting to the Art Store. Even though we have paid for the annual... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how being unable to use art mode can be a cause for concern... View Post |
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Is anyone else having issues connecting their phone to their tv's? I have the 75" Neo QLED and for the past month or so have not... View Post
Samsung_Moderator
Hello! Thank you for reaching out! It would be recommended to get support for SmartThings issues on ... View Post |
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Bought the Frame TV in 2023. This is now what the screen looks like with a clear dark stripe. Out of warranty after 1 year. I see others... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! This is something that will require service. As your TV is out of... View Post |
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Hello, Recently (this year) I started experiencing strange behaviour of the Art app on my Frame (QE65LS03AAUXXN). Already twice this year the... View Post
Samsung_Moderator
Hello @Voronko! Thank you for reaching out! You can try to disable night mode to see if this fixes t... View Post |
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Is there a way to clear the cache on a QN49Q70R? The standard answer of "Go To Settings/Storage?Device Care" doesn't seem to apply. View Post
Samsung_Moderator
Hello @bdoruf! Thank you for reaching out! Some models do not include this option; you can, however,... View Post |
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4 months after purchasing my 85 inch QLED, I started having sound issues. I play my audio through the TV speakers as it has Dolby ATMOS. The sound... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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Can my TV sound connect to both picture frame speakers and sound bar concurrently View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, this is not possible. You can use multi-output aud... View Post |
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I have both a Frame on the wall and another Samsung TV for watching shows. When I change channels or use the remote to search on the TV it also... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, this is by design. The only options would be to us... View Post |
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has anyone have this happen? The TV is only two years old - very disappointing! View Post 
Samsung_Moderator
Hello! Thank you for reaching out! If this is occurring on all sources, this is something that will ... View Post |
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I can’t change the picture on my screen to a custom picture from my phone in art mode. The option for Art mode doesn’t even show up on my app like... View Post
Samsung_Moderator
Hi there, thanks for posting about this. Just to confirm, have you tried the different options for u... View Post |
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Was watching our QN55Q60RAFXZA . Flat 55" Q60 Series when there was a sizzling noise followed immediately by a loud pop and the screen... View Post
Samsung_Moderator
Oh no! I hope everything is okay! So that we can look into this further, please call in at 1 (800) 7... View Post |
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Hello all. I have a Samsung UH8000 and Bluesound pulse 2i soundbar and I am unable to control the sound with my Samsung remote. I go into... View Post |
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On new QLED 4K skin tones do not look natural and skin seems brighter than should be. How can I adjust? I tried by adjusting red down and green... View Post
Samsung_Moderator
Hello! Thank you for reaching out! The best option would be to reset the picture settings and then t... View Post |
