QLED and The Frame

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TV displaying random lines and colors. Only sound works.

Posted by 06-28-2022 06:23 PM in QLED and The Frame

My TV just gave out one day and started to show random colors and lines across the screen. Doing the picture test shows that the TV is still... View Post

06-29-2022 07:11 AM

I couldn’t live without my TV. Let’s get this situated for you as soon as we can. Give this link ... View Post

Apple TV: How do I turn off Samsung home screen on my Frame TV?

Posted by 06-17-2022 07:36 PM in QLED and The Frame

I just want to use it as a monitor for my AppleTV, and as the conduit for my soundbar. I use my apps inside AppleTV - I am deeply embedded into the... View Post

06-28-2022 06:32 PM

THANK YOU SO MUCH! That completely solved my problem. I have spent so much time fuming about that... View Post

samsung qn90a (2021)input signal plus not working Hdmi 2.1

Posted by 05-08-2021 01:31 AM in QLED and The Frame

I bought the Qn90a for the express purpose of getting 4k 120hz HDR from my windows pc which has a 3090 in it. The only way to get this setting... View Post

05-19-2022 01:46 AM

I am having this same problem with my qn90a and a rtx 3080. I bought an AudioQuest Ocean 48Gbps h... View Post

Black line on screen

Posted by 06-28-2022 08:11 AM in QLED and The Frame

My QLED tv has a black line right across the middle. 4 years old. What do I do now? View Post

06-28-2022 01:29 PM

Hello! I understand how this can be frustrating with your TV having this line on your screen. If ... View Post

Multiple Folders / Lists on Frame?

Posted by 06-27-2022 12:23 PM in QLED and The Frame

Is there a way to have multiple folders / lists for art on the frame? For example, if I upload travel pictures, I might want a "Travel"... View Post

06-28-2022 07:52 AM

I can definitely understand your concern here. Unfortunately, I do not believe there is currently... View Post

75 inch QLED TV. will not turn on

Posted by 05-31-2022 04:13 PM in QLED and The Frame

I have a 75 inch QLED QN75Q7FAMF . It will not turn on after I changed providers from cable to fiberoptic. I tried everything. I disconnected... View Post

06-28-2022 02:53 AM

Is it a 2-meter version? I have trouble with conversion. View Post

One Connect box model SOC1000MA not turning on

Posted by 06-24-2022 02:09 PM in QLED and The Frame

Model: SOC 1000MA All of a sudden, for no apparent reason, the display stopped turning on. I confirmed power is available and the cables are... View Post

06-25-2022 02:58 PM

Hello and thank you for reaching out regarding the One Connect Box and definitely understand your... View Post

QN95B - Bug: Extremely dark screen when viewing 100% white/grey/magenta screen in game mode

Posted by 06-21-2022 06:55 AM in QLED and The Frame

Hello, I have a picture problem where the QN95B darkens the screen too much when: Game Mode: ON (so, also @144hz and Input Signal Plus)HDR:... View Post

06-23-2022 06:19 AM

I believe this particular issue may require service. In order to be certain, I would like to gath... View Post

One Connect box is broken but replacement part not available

Posted by 06-18-2022 12:07 PM in QLED and The Frame

I purchased my QN75Q900RBF 8K TV in December 2019. Now 2 1/2 years later the One Connect box is no longer working so although the TV is fine I... View Post

06-22-2022 06:12 AM

I couldn’t live without my TV. Let’s get this situated for you as soon as we can. I believe this ... View Post

QLED - blue

Posted by 06-20-2022 11:10 PM in QLED and The Frame

Hi, I just bought a Samsung TV from Costco, model QN82Q6DTAFXZA..... I was watching Iron Chef on Netflix and for some reasons, it could not display... View Post

06-21-2022 11:39 PM

I'd say go back to Costco and either return it or get a replacement. It seems like a TV display i... View Post

Where is Location setting in Neo QLED TV?

Posted by 06-20-2022 03:51 PM in QLED and The Frame

My brand-new 2021 QN900A manufactured in March of 2022 with firmware 2001.3 thinks I am in an Eastern time zone, and I am in Central so I can't... View Post

06-21-2022 08:12 AM

I can definitely understand how frustrating this may be. No one wants to have their TV telling th... View Post

Frame Rate Drop When Screen Mirroring

Posted by 06-18-2022 01:44 PM in QLED and The Frame

Hi,I have been screen mirroring from my MacBook to my Samsung QN85A for ~4 months now with no problems - but now all of a sudden any time I do... View Post

06-20-2022 11:56 AM

Since that did not help I would recommend calling us directly at 1 (800) 726-7864 and asking for ... View Post

Use cable tv with Q60BD

Posted by 06-17-2022 01:16 PM in QLED and The Frame

Can I hook up regular cable TV to my new Samsung Q60BD? I selected "Live TV Cable" as the source but it goes to SamsungTV Plus instead of... View Post

06-19-2022 05:14 PM

Hello! I can help get you in the right direction in setting your live TV up. You can use the link... View Post

Grey spots on QN90A

Posted by 06-17-2022 01:08 PM in QLED and The Frame

Hi, I got my new QN90A today, and I almost immediately noticed a line of grey, burned in pixel spots on the TV. What is the best way to get... View Post

06-17-2022 05:27 PM

You dont get it out those are burned in images its like your one a page and you dónt close it you... View Post

Samsung Customer Support - more than a disappointment

Posted by 06-08-2022 05:51 PM in QLED and The Frame

Customers beware of the lack of support you will receive if you have problems with your Frame. I own 3 Samsung's and 3 LG's and frankly, I... View Post

06-08-2022 06:42 PM

Customers beware of the lack of support you will receive if you have problems with your Frame. I... View Post

Perhaps a recall is needed for 2021 QLED 6DA 55" TV's

Posted by 06-11-2022 04:49 PM in QLED and The Frame

I have a new QLED 6DA 55" TV for the bedroom on a wall and when it is in standby mode there is a consistent tapping sound coming from the back... View Post

06-16-2022 06:48 AM

I can definitely understand your concern here. Let's try to alleviate some of the stress by tryin... View Post

The Frame has white spots and is boiling hot

Posted by 06-15-2022 12:06 PM in QLED and The Frame

Our The Frame is a few years old now and has been working great up until this point. It has suddenly developed white spots on the lower left side... View Post

06-15-2022 05:24 PM

Hello! I understand how this can be frustrating with this occurring to your TV. I would recommend... View Post

Update 2001 ruined my tv

Posted by 06-15-2022 05:45 AM in QLED and The Frame

I own a 43q60a. The recent update 2001 was pushed without asking me if i wanted it. Somehow the automatic update option was enabled without me... View Post

06-15-2022 07:14 AM

I couldn’t live without my TV doing what it's designed to do. Let’s get this situated for you as ... View Post

How many of us have the Frame 2022 screen arrived with imprints from the Styrofoam sheet?

Posted by 06-14-2022 01:56 PM in QLED and The Frame

Hi, when I took out the 32" Frame 2022, I immediately noticed parallel lines and diagonal lines on the screen. They seem to be imprints from... View Post

06-14-2022 04:08 PM

I hope this gets resolved quickly View Post

Tv overheating the wall

Posted by 06-09-2022 02:33 PM in QLED and The Frame

Our 42” frame tv is hung on the wall. Just took it down to paint the wall and the wall is extremely hot - is this normal View Post

06-13-2022 09:54 AM

Watching TV for an extended period of time causes the panel to generate heat. The heat from the p... View Post

Dark shade in left side of Samsung QE75Q67A - 75 inch - 4K QLED - 2021

Posted by 06-08-2022 05:18 AM in QLED and The Frame

View Post

06-08-2022 10:16 AM

Hello! I understand how this can be a cause for concern with your display being dark on one side.... View Post

How do I delete photos from The Frame TV?

Posted by 03-03-2020 03:40 PM in QLED and The Frame

I cannot find a way to delete photos from the frame tv, either on the smart things app or the tv itself. Help! View Post

05-26-2020 07:39 PM

Note that I had the following related issue: deleting my imported photos from the TV did not clea... View Post

Set-up stuck at Step 3

Posted by 06-05-2022 07:46 AM in QLED and The Frame

Just purchased an open box Neo QLED QN90A and am setting it up using the remote. I've reached Step 3 and have confirmed I'm signed into my... View Post

06-05-2022 05:13 PM

That's great to hear! View Post

FrameTV intermittently dropping audio from HDMI (Apple TV)

Posted by 06-04-2022 07:50 PM in QLED and The Frame

Just finished installing 2022 Samsung Frame TV. Didn’t try built in apps, but defaulted to broadcast of some kind and audio was fine. Once switched... View Post

06-05-2022 08:23 AM

I can definitely understand how frustrating this may be. If this is the only app that this is occ... View Post

TV keeps going into setup

Posted by 06-04-2022 06:57 AM in QLED and The Frame

Samsung 75” Qled smart tv, experiencing issue where the tv looses its mind and dumps all the settings. I have to go into start setup and go through... View Post

06-04-2022 07:24 AM

I highly recommend that you Sign into your Samsung account, open the settings for applications an... View Post

Frame TV stuck on "Downloading Content"

Posted by 06-02-2022 03:40 PM in QLED and The Frame

Hi, I just received my Frame TV which was installed by the Best Buy guys but they have left now. I signed up for an account with the Art Store... View Post

06-03-2022 10:14 AM

Oh no! Is this still ongoing today? If you run a connection test on the television, how are the... View Post

Hookup to Harmon Kardon AVR 100

Posted by 05-01-2022 05:52 AM in QLED and The Frame

I need help hooking up my 65" QLED TV to my Harmon Kardon AVR 100 View Post

06-03-2022 09:15 AM

I think your only option is an optical cable. Hook one between them and enable optical in the TV'... View Post

Clicking sound before & after every commercial

Posted by 11-13-2021 09:05 AM in QLED and The Frame

Well here's my issue: Have had same cable box for over a year. IWe have 2 Samsung TV's this issue is only on the new TV we purchased June... View Post

11-21-2021 02:10 PM

I solved the problem! It was the power surge protector provided by Xfinity. I have attached a pho... View Post

Another "Netflix not working" post

Posted by 02-14-2022 10:26 AM in QLED and The Frame

I replied about this on somebody else's similar thread, but I figured I might be more likely to get a response making my own thread. I am... View Post

06-02-2022 10:18 AM

Once again, I get an email from Samsung to get me to come look at another non-solution. What I h... View Post