QLED and The Frame
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I recently purchased 2 new qQD-OLED Samsung TV's, the qn55s95b and qn65s95b. They are both on the same latest firmware (1303). The 65 in. model... View Post |
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The support site lists USB firmware 1503 for the QN65QN90BAF TV but the TV reports firmware version is 4121. How do you manually check to confirm... View Post 
Samsung_Moderator
Hello, There. Our website does not always have the latest firmware listed. The webmaster does their ... View Post |
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just purchased a samsung q60c, and cannot find the setting to have it turn on at say, 7AM like any other TV I have had in the last 10 years. Can... View Post |
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Can someone tell me the location of the 600x400 VESA mounting holes, specifically the distance from the bottom of the frame to the bottom set of... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I did find some helpful information for you, you can use the diag... View Post |
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Bought a 65” the frame a couple of weeks ago, 2 nights ago the art mode suddenly looks like this. Here I have selected with a white... View Post 
Samsung_Moderator
Good evening. I agree with @tomsframe. That's a good place to start 🙂 You can also check out the fo... View Post |
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This started about a week ago. When I come down stairs each morning and my frame is in art mode, it's always showing the mute icon slowly... View Post
Samsung_Moderator
Good afternoon! Do you have any external speakers hooked up to the TV? That may be causing the mute ... View Post |
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I’m beside myself. We just bought a 65” The Frame and at least half of the features are “not available” to use including: Samsung TV Plus The... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with not being able to use all ... View Post |
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New Samsung Frame 43" (2022) worked for a few hours then got stuck in art mode and crashes consistently. I cannot hit the home button or any... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with your frame TV having these... View Post |
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All of a sudden the tv doesn't recognize any component connected. That includes all hdmi ports & the coax port. I haven't tried the... View Post
Samsung_Moderator
Hello, Scottyboy. Thank you so much for reaching out with these details regarding your ports. Based ... View Post |
Samsung_Moderator
Hi there! Was this television purchased in the UK? That's the Conditional Access Module. It allows y... View Post |
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Hi everyone, I have a Sasmung QN90B Smart TV. Purchased January 2023. The voice capabilities are increasingly problematic. I... View Post
Samsung_Moderator
Hello! Thank you for reaching out! If the suggestions from @JBTechfanatic did not help then I would ... View Post |
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So today I removed my frame tfc and my wall is complexly black. I’ve been trying to clean it View Post 
AndrewBrigg99
I have the same issue. And i used the samsung mount provided with the tv. Went ti move out of home a... View Post |
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We are having consistent problems with audio lag/latency on our new 65” The Frame TV. We aren’t using external speakers or external content source.... View Post 
JBTechfanatic
Hulu and Amazon Prime video are notorious for audio delay I actually do tech review for a living and... View Post |
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How can I switch off the autorotating, resizing function of art mode on The Frame while vertical? The Frame resizes and autorotates art works... View Post 
Cube House
Is there really only 42 pieces of vertical art in the Samsung art store?? Do I miss something or is ... View Post |
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My QLED is only showing 6 applications and I am not able to search nor download any other View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be a cause for concern with not being able to ... View Post |
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Tv started acting a bit weird, freezing, booting me out of subscription programming, I thought it was my wifi. Have tried rebooting/removing... View Post
Samsung_Moderator
Oh no! At this point if the television is up to date, the next step would be to have a technician ou... View Post |
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Does anyone know if it is possible to display the artwork obtained from the art store as a slide show? If not, how does one request Samsung to add... View Post |
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My Q8A 65" comes on automatically by itself at 11 p.m. every night. How do I stop this?? View Post 
nagendraprasath
Mine has the same problem. It automatically turns on into ambient mode. I guess I enabled some setti... View Post |
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Is there a way to set ambient mode to come on when tv is idle? View Post
Samsung_Moderator
I do not believe this is possible at the moment but, this should help with Ambient mode operation. h... View Post |
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All of a sudden Smartthings has stopped showing notifications on the TV screen. Everything used to work fine and now nothing. In the settings... View Post
Samsung_Moderator
Hello and Welcome to the community! Because there are so many variables to consider, we recommend th... View Post |
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Hello I am setting up my Neo QLED NQ70B tv. it froze at step 3 and I was able to get it to work by turning it off, unplugging for ten min, and... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be concerning with your TV not wanting to go t... View Post |
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Please help. I need a replacement one connect cable that I cannot find anywhere. We just moved and I left the other in the wall. BN68-07104D bought... View Post
Samsung_Moderator
Hi there, Thanks so much for reaching out about this. The best place to find replacement parts and a... View Post |
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