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Original topic:

screws too short

(Topic created: 12-30-2020 11:54 AM)
userD9eyD5I8pK
Asteroid
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QLED and The Frame

Please help! Am I going crazy? The M4-07 screws to mount the bracket on the back of the TV are too short. I'm also shocked those 4 little screws hold the entire TV up. Samsung, please explain this situation. 

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Rdrakea
Halo
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QLED and The Frame

Hey!  this is a known issue by many, but not ackowledged or fixed by Samsung in 6+ months.  You're going to need to buy longer screws.  Search the forum for "2020 frame feedback".  

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userD9eyD5I8pK
Asteroid
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QLED and The Frame

Thanks. Totally ridiculous that Samsung can't acknowledge a simple mistake and correct it immediately or offer compensation for the hassel. What a joke. Also, worse yet, I bought the TV directly from Samsung. You would think they would know if the problem by now and care enough to do something.

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