JUMP TO SOLUTION Solved

Original topic:

Bixby Vision Keeps Stopping And Won't Enter

(Topic created: 07-16-2023 04:36 PM)
627 Views
Mimou
Constellation
Options
Samsung Apps and Services

Bixby Vision Keeps Stopping And Won't Enter And The Camera Is All Black When I Enter Bixby Vision In The Camera App My Camera Works Perfectly But In Bixby Vision Doesn't Work I Don't Know Why How Do I Fix This?

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hi Momou, welcome to the Community, and I am sorry to hear of Bixby Vision not working. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Consult this guide for some Bixby-specific troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01001306/

You can also see if a third-party application is causing the behavior, using Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
2 Replies
Mimou
Constellation
Options
Samsung Apps and Services
Bixby Vision Does Not Work Perfectly
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hi Momou, welcome to the Community, and I am sorry to hear of Bixby Vision not working. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Consult this guide for some Bixby-specific troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01001306/

You can also see if a third-party application is causing the behavior, using Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply