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Original topic:

Couldn't Verify Face Problem

(Topic created: 08-09-2022 06:43 PM)
Zach20921
Astronaut
Options
Samsung Apps and Services
I set up samsung pass before without my face, I don't know how but I did because I don't remember turning off face recognition for samsung pass. Everytime I try to set up samsung pass again, I get past the fingerprints and when I get to face recognition, it's verifying my face but says couldn't verify face after, I restarted my phone and after that, the fingerprints wouldn't work. The fingerprints started to work after a few tries but the face still hasn't worked, any solutions/fixes?
9 Replies
Tech4YouBySid
Astronaut
Options
Samsung Apps and Services
Please Remove the Face data and re-register. It should work.
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Zach20921
Astronaut
Options
Samsung Apps and Services
I tried that and it didn't work, sometimes it wouldn't even let my verify my face/fingerprints and would just say couldn't verify fingerprints/face.
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Tech4YouBySid
Astronaut
Options
Samsung Apps and Services
Which phone is that? I have never faced such an issue. Its worth getting checked with the Service Center. Else try once Soft Reset.
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Zach20921
Astronaut
Options
Samsung Apps and Services
Galaxy S21 Ultra
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Tech4YouBySid
Astronaut
Options
Samsung Apps and Services
Should not happen bro. Please reset your device or take to the SC.
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Zach20921
Astronaut
Options
Samsung Apps and Services
Ok, so I disabled facial recognition, and it let me in without my face, but now I'm wondering why it doesn't let me use facial recognition to verify with Samsung pass. Couldn't it have just told me that after my dozens of attempts of trying to verify my face.Screenshot_20220809-184252_Samsung Pass_13659_1660095772.jpg
Zach20921
Astronaut
Options
Samsung Apps and Services
Also, the problem with not even letting me be able to verify my face/fingerprint before showing my the Couldn't verify face/fingerprint.
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Solution
Tech4YouBySid
Astronaut
Options
Samsung Apps and Services
So it clearly says Pass won't work with Face Recognition. Let's see if they send an Update to fix this. Till then use Fingerprint bro. Any day it's safest option.
Tech4YouBySid
Astronaut
Options
Samsung Apps and Services
May be it doesn't feel safe enough with the Face data. Android Face Recognition can sometimes be bypassed by Photos and videos.