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Galaxy SmartTag2 disconnecting and not reconnecting

(Topic created: 03-17-2024 05:07 PM)
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Anonymous
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Samsung Apps and Services

Hi everyone, i need help with my SmartTag2. Its keeps disconnecting, I can't use it for any action. I remove it, and I try to add it again its still not connecting. Anyone have an idea? 

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Samsung_Moderator
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Hello ChiefK-, Welcome to the Community. We understand how frustrating it is for the SmartTag2 to disconnect and not be able to reconnect. 

@GaryB82 is correct. Try resetting the tag and try to connect again. You can use this article for steps on resetting and setting up the device. https://www.samsung.com/us/support/answer/ANS00088244

If the tracker will still not connect, you can try the steps here: https://www.samsung.com/us/support/troubleshooting/TSG01111604/

If you continue to experience disconnecting and reconnect concerns, we recommend reaching out to customer support by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

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GaryB82
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I would try resetting the tag and try setting up again to see if the issue still happens


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Samsung_Moderator
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Samsung Apps and Services

Hello ChiefK-, Welcome to the Community. We understand how frustrating it is for the SmartTag2 to disconnect and not be able to reconnect. 

@GaryB82 is correct. Try resetting the tag and try to connect again. You can use this article for steps on resetting and setting up the device. https://www.samsung.com/us/support/answer/ANS00088244

If the tracker will still not connect, you can try the steps here: https://www.samsung.com/us/support/troubleshooting/TSG01111604/

If you continue to experience disconnecting and reconnect concerns, we recommend reaching out to customer support by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

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