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GroupChat messages sent message separately or to just one contact

(Topic created: 03-11-2024 11:49 AM)
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Apollo_BurnTheRain
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Samsung Apps and Services

So, I have a group chat with my online instructor and my dad. I sent a text to the group chat, and I made sure that I sent it to the group chat and not my dad. And 2 minutes later, I got a text from him directly saying that it was sent to him and not my teacher. Does anyone know why this is? I'm not sure if my teacher has an iPhone or not, so I don't know if that's why. Please let me know what I can do to make this stop happening, or let me know why it is happening. Anything helps!! Thank you!

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Samsung_Moderator
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Hello, Welcome to the Community. We understand the importance of the group chat with your instructor and your dad. 

We have this article with steps for sending group messages and some troubleshooting suggestions for when they do not work: https://www.samsung.com/us/support/answer/ANS00090223/

If these steps do not help, we recommend speaking with your service provider for further assistance.

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello, Welcome to the Community. We understand the importance of the group chat with your instructor and your dad. 

We have this article with steps for sending group messages and some troubleshooting suggestions for when they do not work: https://www.samsung.com/us/support/answer/ANS00090223/

If these steps do not help, we recommend speaking with your service provider for further assistance.

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