Solved: Issues with Samsung Financing site - Samsung Community

ArsenicDreams · ‎07-25-2024

So I keep getting emails in regards to changes made to the samsung financing site. At first it was about a new site they were moving too. Next was about the site being down for a couple days. Then it was about needing to reset my password. Unfortunately, I am still unable to log into the site. Is anyone else having issues with this?

Samsung_Moderator · ‎07-26-2024

Hello, Welcome to the Community. We understand the frustration of trying to place an order with Samsung financing. As the community operates on a peer-to-peer support model, our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.

There may be many questions regarding financing, pre-orders, order processing, shipping, delivery, trade-ins, order refunds, and returns. For these types of questions and concerns, you will need to reach out to the E-Commerce team directly by calling 1-855-726-8721.

You can also check out this link that may answer some questions regarding financing.

https://www.samsung.com/us/owners/financing-frequently-asked-questions/

Here is a link for how to access and manage your Samsung Finance account:https://www.samsung.com/us/support/answer/ANS10000160

The contact information for Samsung Finance can be found here: https://mytdfinancing.com/Contacts.html

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meself · ‎07-25-2024

I would think others got the same

Communityuser56rifnv · ‎07-25-2024

Same. Can't reset my password as it doesn't recognize my old username.

LongHiker · ‎07-25-2024

@ArsenicDreams I just gave it a try and I am unable to log in also.

BigJParlay · ‎07-25-2024

You also cannot charge anything to it. I've been trying to buy a new phone all week and have not been able to because of this. They have like 1 day before I go back to Apple

meself · ‎07-25-2024

Looks like still moving site delay on ser up

ArsenicDreams · ‎07-25-2024

Thanks for the quick responses. I guess just give it some time.

MrXGeekX · ‎07-25-2024

The Samsung Financing site is currently experiencing issues due to a transition to a new platform. Many users have reported being unable to log in or access their accounts during this period. The transition involves moving to a new website, and the downtime is expected to last a few days

BigJParlay · ‎07-25-2024

It's been more than a few days. I get we can't login to a website, I do that kind of integration stuff for a living. But to not be able to charge to the account is absurd.

BabyHuie · ‎07-25-2024

I've been trying to login for 2 days now and have been locked out because of many attempts. Also, never could get through to customer service.

Original topic:

Issues with Samsung Financing site

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