Issues with Samsung Financing site

[ArsenicDreams]

So I keep getting emails in regards to changes made to the samsung financing site. At first it was about a new site they were moving too. Next was about the site being down for a couple days. Then it was about needing to reset my password. Unfortunately, I am still unable to log into the site. Is anyone else having issues with this?

[BigJParlay]

I've been trying to buy a phone all week and beyond frustrated that I'm not able to pay with my Samsung Financing account.  Who can we escalate this to???

[CTTeE09]

Right under the community link under support is a link to the CEO. You can send an email. Good luck, I just sent one.

[BigJParlay]

I did too!

[user4dQSWts58V]

I couldn't use my account to order the zfold 6 it was down on the last 2 days of the promotion. A samsung representative told me to use affirm smh.. bad timing

[BigJParlay]

Same thing for me, I think we should get a special discount in order to take advantage of the promotion we missed out on.  I've spoken with several chat team members and a few of them told me that Samsung Financing was no more.  While others tell me the Samsung team is working to resolve it.  Very dissatisfied!!!  Seriously thinking of abandoning ship after all these years.  Who can we reach out to?  I missed a promo, I need a new phone for work, have used samsung financing since 2016.  What gives!?  We need management to make this right!

[BigJParlay]

Same thing for me, I think we should get a special discount in order to take advantage of the promotion we missed out on.  I've spoken with several chat team members and a few of them told me that Samsung Financing was no more.  While others tell me the Samsung team is working to resolve it.  Very dissatisfied!!!  Seriously thinking of abandoning ship after all these years.  Who can we reach out to?  I missed a promo, I need a new phone for work, have used samsung financing since 2016.  What gives!?  We need management to make this right!

[BigJParlay]

I've been trying to purchase a new Galaxy S24 or a Fold all week.  During check out the Samsung Financing option either disappears or doesn't show up.  As such I cannot replace my old Galaxy S20 as it has finally stopped working after all these years.  Chat is useless as you either get told it's a known issue and being worked on OR that Samsung Financing is no more and you need to use Affirm.

I've missed out on the final days of the Fold promotion and am upset I cannot make a purchase and even more upset I can't get help from anyone at Samsung.  Nobody even answers the number that's listed on the site to call.  I assume it's being overloaded with people trying to call in.

Someone help before I take a ride to the Apple store

[dchatman88]

This shows as "resolved", but im having the same issue. Is it resolved? Or did someone just mark it so?

[BigJParlay]

Definitely not resolved.

[Yiya22]

I am having the same issue. Was told they now offer financing through affirm if you're new. I said I was not new and still have items financed through tdbank. They sent me a link to troubleshoot but when I click on it, it just has me log in and just same issue.