I receive an error message when accessing the Sunday Ticket app saying I need update to the latest version: 2.3.7. However, the Samsung app list on my TV lists 2.3.0 as the latest version. So the app doesn't open. When will the latest version be available for Samsung TVs?
Solved! Go to Solution.
**Update: We love everyone's enthusiasm about the football season, we're just as excited as all of you, an update is coming very soon, to resolve this matter. Until then go grab some pizza, chips, and wings, and get ready for Kick Off! 🙂
Hello, Everyone. I'm so sorry to hear that everyone is having trouble with this application. I can definitely understand how important it is to be able to see your team at kick-Off! That being said, there are very limited troubleshooting steps that can be performed for this.
Please note that Samsung does not own the NFL Sunday Ticket application. We own the Smart hub platform that hosts the application itself, so there is little that we can do regarding the application itself.
First, we ask that you please make sure you have the latest firmware version running on the television. Check out the following guide to complete this: https://www.samsung.com/us/support/answer/ANS00062224
Second, if you have the latest version of the application and it is still not working properly, the only other steps we can advise, are the ones that many have put here already. That’s uninstalling and reinstalling the application itself.
From here, if this is not resolving the situation, and all other applications are functioning properly, we recommend that you reach out to the app developers directly for further assistance. You can usually find their contact information within the apps store under the description of the app.
I was also able to find the following site, that could be beneficial if you’d like to check this out as well: https://nflsthelp.directv.com/hc/en-us/categories/200167465-Troubleshooting
Same issue. Things I've already tried...
1. Resetting the TV.
2. Uninstalling the app and then re-installing.
3. Clicking on update (which errors out).
The Samsung App Store does not have the current version. Uninstalling and reinstalling does nothing.
Called Customer Service had they had NO idea. They even dropped my call when trying to get a solution.
Same issue. I emailed customer support about it this afternoon. Has anyone heard when the latest version of the app will be available? This is unacceptable right now!