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Original topic:

Latest version of NFL Sunday Ticket app not in app list

(Topic created: 08-29-2022 12:52 PM)
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userSjYDOmkWp2
Constellation
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Samsung Apps and Services

I receive an error message when accessing the Sunday Ticket app saying I need update to the latest version: 2.3.7. However, the Samsung app list on my TV lists 2.3.0 as the latest version. So the app doesn't open. When will the latest version be available for Samsung TVs?

24 Replies
user7aWccZCxXN
Astronaut
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Samsung Apps and Services

Me too. The problem is there is only last years app. Samsung needs to load the 2022 version. Less than 2 weeks until the season starts. Hurry up Samsung!

userbTOHCIusij
Astronaut
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Samsung Apps and Services

Exact same problem on both my expensive Samsung outdoor TV’s!!!!!!!

 

 

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userudcJvirhhw
Constellation
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Samsung Apps and Services

Happening to me as well, on 3 TV's

 

 

 

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user9pAtCW1ve9
Astronaut
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Samsung Apps and Services

Same frustrating problem here.

 

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Solution
SamsungJustin
Community Manager
Community Manager
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Samsung Apps and Services

**Update: We love everyone's enthusiasm about the football season, we're just as excited as all of you, an update is coming very soon, to resolve this matter. Until then go grab some pizza, chips, and wings, and get ready for Kick Off! 🙂 

 

Hello, Everyone. I'm so sorry to hear that everyone is having trouble with this application. I can definitely understand how important it is to be able to see your team at kick-Off! That being said, there are very limited troubleshooting steps that can be performed for this.

Please note that Samsung does not own the NFL Sunday Ticket application. We own the Smart hub platform that hosts the application itself, so there is little that we can do regarding the application itself.

First, we ask that you please make sure you have the latest firmware version running on the television. Check out the following guide to complete this: https://www.samsung.com/us/support/answer/ANS00062224

Second, if you have the latest version of the application and it is still not working properly, the only other steps we can advise, are the ones that many have put here already. That’s uninstalling and reinstalling the application itself.

From here, if this is not resolving the situation, and all other applications are functioning properly, we recommend that you reach out to the app developers directly for further assistance. You can usually find their contact information within the apps store under the description of the app.

I was also able to find the following site, that could be beneficial if you’d like to check this out as well: https://nflsthelp.directv.com/hc/en-us/categories/200167465-Troubleshooting