We want to introduce our Beyond Boundaries service program!
Our national network of Samsung Certified technicians are ready to help you where you live, from hard-to-reach rural areas to large cities. Our goal is to provide you with a convenient service that works for you. We make it easy to schedule a technician who is highly skilled to complete the work.
Jon Gibbs is part of our Beyond Boundaries service program in the Syracuse, NY area and is responsible for providing in-home repair in remote and rural parts of the Adirondacks.
"I believe in doing what is right for the customer and making sure that I always do what I would expect to be done for myself." - Samsung Tech, Jon Gibbs
He recently had a wonderful experience where he traveled close to 500 miles in order to help a customer! He reviewed all of the notes related to the repair the night before, and scheduled a visit with the customer 4 days earlier than planned - which the customer loved.
We greatly appreciate when our techs go above and beyond for our customers.
Head here to learn more about the Beyond Boundaries program, and other TV and Appliance Care options!