If your Arlo device is unresponsive, please perform the following steps.
Ensure the switch is working in the native Arlo mobile app
Confirm the camera is set to SmartThings mode within the Arlo app
Confirm the camera is on
For the Wirefree, Wirefree Pro, and Arlo Baby, confirm the batteries are charged above 10%
Remove and re-add the individual device
Ensure that the camera is within range of Wi-Fi or the Netgear Base Station
Remove the Arlo service manager and reconnect Arlo to SmartThings
Factory reset the Netgear Base Station and reconnect
Using a paperclip or similar tool, hold the Reset button for 10 seconds
When the Power and Internet LEDs are green, open and sign into the Arlo app
Touch New System Setup and follow the in-app instructions
Reconnect to SmartThings
If you continue to have any issues, please reach out directly to our SmartThings support team for assistance at 866-813-2404, or via email at support@smartthings.com.
