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Passwords keep getting deleted from Samsung Pass

(Topic created: 12-10-2023 07:53 AM)
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mquin2112
Constellation
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Samsung Apps and Services

I'm trying to understand why my saved passwords keep getting deleted from Samsung Pass. I turn syncing on, but then it's switched off when I check it, and all the saved passwords are just gone. Really frustrating, especially having to keep up and try to remember all my passwords. It's nearly impossible to keep up with them all. Anyone have similar issues and possibly have a fix?

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello there! I can certainly understand how frustrating it is when your device won't save your settings! Make sure you have the latest version of Samsung Pass installed. Double-check that you have entered your correct credentials into the app. Update your device's system software. 

You can also try the steps here: https://www.samsung.com/us/support/answer/ANS00066601/ 

If you're still having issues after that as well you can submit an error: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

I hope this helps!

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello there! I can certainly understand how frustrating it is when your device won't save your settings! Make sure you have the latest version of Samsung Pass installed. Double-check that you have entered your correct credentials into the app. Update your device's system software. 

You can also try the steps here: https://www.samsung.com/us/support/answer/ANS00066601/ 

If you're still having issues after that as well you can submit an error: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

I hope this helps!

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