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Original topic:

Phone app Crashing after One UI 6.0 update.

(Topic created: 11-21-2023 05:49 PM)
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text1
Cosmic Ray
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Samsung Apps and Services

After One UI 6.0 update, I can't see who is calling or accept/reject the call. 

Callbgprovider app Crashing
Call app Crashing 
Phone app Crashing
 
These are the pop ups showing up.
 Need to fix ASAP 
631 Replies
solongdelong
Asteroid
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Samsung Apps and Services

This worked for me! I have a physical SIM card and converted it to an eSIM.

Go to settings > connections > SIM manager > click on SIM card > convert to eSIM. 

Immediately tried a phone call and it worked perfectly! Hope this helps!

 

usermehdi
Asteroid
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Samsung Apps and Services
It did not work for me
solongdelong
Asteroid
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Samsung Apps and Services
I also removed the physical SIM after converting to an eSIM. Maybe try that? Dang I got all excited thinking I solved it for everyone.
usermehdi
Asteroid
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Samsung Apps and Services
OK, I'll try that and see
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Maelo9x
Asteroid
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Samsung Apps and Services
We try this just now with my wife's phone but it didn't work.
icebicess
Cosmic Ray
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Samsung Apps and Services
I did that on the s22 but nothing worked I even went to at&t and the guys said he don't know what wrong with it then he told i owe 30hindred on the fone so I can pay it off and get an upgrade like really u
mwilkie
Asteroid
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Samsung Apps and Services
So do you have a suggestion on where we can get help with this?
Alienburrito
Cosmic Ray
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Samsung Apps and Services
Wait for a quick update from Samsung, about it. You can try a new sim card but I doubt that will help.
BellaMom
Asteroid
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Samsung Apps and Services
Thank you!!
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solongdelong
Asteroid
Options
Samsung Apps and Services

This worked for me! I have a physical SIM card and converted it to an eSIM.

Go to settings > connections > SIM manager > click on SIM card > convert to eSIM. 

Immediately tried a phone call and it worked perfectly! Hope this helps!

 

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