Original topic:

Add/Sync Samsung Account under Contacts

(Topic created: yesterday)
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theresalee52
Constellation
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Galaxy S24

Hello all. I have an issue with my contacts on 2 Samsung devices: An S24 & a Galaxy Tab 7. I have a different number of contacts under these areas for each device: Google & Microsoft Exchange ActiveSync. Also, the area called Samsung Account shows a zero under each device. How do I add my contacts to Samsung Account, & fix any syncing issues, without losing an data, please? I want the 2 lists to be the same. The S24 is the main device. Fyi: I did find an article online to help with syncing, and have tried to fix that. Thank you for any help & suggestions.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S24

Hello theresalee52, Welcome to the Community. We know how important it is to keep your contact list updated and accurate.

Here is an article with steps for managing your contacts, including merging them to one account, or moving them to a different account. https://www.samsung.com/us/support/answer/ANS10001943/

Let us know if you have additional questions.

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realaud
Honored Contributor
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Galaxy S24

First, determine where your contacts are stored for each device. Open the contacts app. Select the line menu on the top left. Tape where it says "all contacts" to see where your contacts are stored. Choose manage contacts, choose move contacts. Select where you want the contacts moved from, then select where you want them moved to.  Do this on both devices. I recommend moving them all to Google contacts, that way you can see, add and edit them on any device, and they will be synced across devices as long as those devices are logged into your Google account.  If you move them to your Samsung account, they will only be usable on Samsung devices, if you move them to the respective devices, they will reside on each device, and you will have to create new ones on each device. If you move them to the SIM card, they will not be available on a device without that SIM card.

After you move the contacts into one location, go to manage contacts once again and select merge contacts, that will eliminate any duplicates.

Screenshot_20240625_132614_Contacts.jpgScreenshot_20240625_172046_Contacts.jpg

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