Original topic:

Samsung Care+ monthly payments

(Topic created: 10 hours ago)
103 Views
Reinyskyz
Constellation
Options
Samsung Apps and Services

I am trying to update my payment methods for my 3 Samsung Care+ subscriptions, however, the previously posted instructions to update the payment method are not available to me.  

Logged in at Samsung.com 

samsung account no subscriptions.PNG

My orders will show the current invoices and allow me to update if the payment fails, but I need to update these to another method without waiting for a payment to decline.

The chat bot suggested the following: 

- To change the payment method for your Samsung monthly subscription plan, including updating your card information, please log in to your Samsung account. Once logged in, navigate to the payment settings where you can easily update your payment method. 

From the photo, you can also see there are no Payment settings to update.  


I tried logging into the Samsung Care+ site as well with no success.
samsung care no subscriptions or payment methods.PNG

I would like to change this information online as I don't have hours to wait on hold for support to get back with me.  What other options do I have? 

0 Likes
Reply
1 Reply
LongHiker
Galactic Samsung Care Ambassador
Options
Samsung Apps and Services

@Reinyskyz Call Samsung Care direct at 1-866-371-9501. I've never had to wait long and they can help you with these issues directly. 

0 Likes
Reply