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Samsung Health Global Step Challenge Stars

(Topic created: 07-20-2023 09:21 AM)
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Gotejjeken
Astronaut
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Samsung Apps and Services

Anyone know what to to if these glitch out and remain grey? 

I have the right number of steps but guess it stayed grey because I didn't check the challenge in time?

I thought the step count automatically records every so often....do you need to keep manually looking at the Global Challenge page to make sure it registers?

It's dumb, but I am less than happy as this glitch broke my perfect streak for the year 😔

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Thank you for reaching out. I can certainly understand your concern with the stars being greyed out, and I would be happy to look into this further for you. After testing on our device, the missions for the challenges start on the first day of the month and there are daily challenges that must be completed in order to earn the stars. Please see about the star section in the Samsung Health app. If you have any further questions regarding these challenges please reach out to the Samsung Health team directly using this link for contact information: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Thank you for reaching out. I can certainly understand your concern with the stars being greyed out, and I would be happy to look into this further for you. After testing on our device, the missions for the challenges start on the first day of the month and there are daily challenges that must be completed in order to earn the stars. Please see about the star section in the Samsung Health app. If you have any further questions regarding these challenges please reach out to the Samsung Health team directly using this link for contact information: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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