Original topic:

Samsung Health Unable to Sync

(Topic created: 07-30-2024 05:02 PM)
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Members_HRGeAre
Constellation
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Samsung Apps and Services

I use Samsung Health and Samsung Wearable. Both apps are updated. However, S. Health keeps saying "Samsung account timed out" and won't let me log back in. It will not sync, it won't let me join "Together" - I get Error 1507, unable to verify identity.

 

I have done a force stop and cleared the cache. It has been occurring for almost a week.

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Samsung_Moderator
Community Manager
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Samsung Apps and Services

Hello, Welcome to the Community. We understand how upsetting it is that the Health app is not syncing. 

When you force stopped and cleared the app cache, did you do so for the Wearables app and plug-in, and the Health app?

If that hasn't helped, we recommend resetting your wearable and uninstalling, restarting the phone, then re-installing the three apps.

Let us know if this helps.

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Members_HRGeAre
Constellation
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Samsung Apps and Services

Screenshot_20240801-192839.png

ā€ƒwhen I uninstall and reinstall the S. Health app, this is the error code I get...

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Samsung_Moderator
Community Manager
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Samsung Apps and Services

Thank you for the screenshot. Have you tried signing out of the Samsung account on your devices and then signing back in?

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