Original topic:

Samsung Health basketball not tracking distance

(Topic created: 3 weeks ago)
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IDBaller
Cosmic Ray
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Samsung Apps and Services

Basketball workout has stopped tracking distance. I was browsing my history and somewhere in September it showed distance traveled from basketball and then it stopped. 

1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello IDBaller, Welcome, and thank you fir being part of the Community. We understand the disappointment in missing some information for a tracked workout.

Is distance tracking for other workouts?

Have you noticed if it still shows as being tracked during the workout? (Some features have changed with recent updates.)

Have you tried clearing the app cache? https://www.samsung.com/us/support/answer/ANS10001372/

We also recommend reaching out to the Samsung Health team for additional assistance by calling 1-855-795-0509.

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