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‎11-06-2023 12:19 AM in
Samsung Apps and ServicesSolved! Go to Solution.
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‎11-07-2023 11:38 AM in
Samsung Apps and ServicesHello, welcome to the Community, and thanks for reaching out. I am sorry to hear you are suddenly not able to decrease your input water intake on Samsung Health. Was there an update recently to the app? Have you tried clearing the app's cache and data? This guide can walk you through the steps: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....
If the app cache and data being cleared did not resolve this behavior, you can also try wiping your device's cache partition using these steps:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.
If the above steps do not resolve this behavior, submit an error report through Samsung Members: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
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‎11-06-2023 07:32 PM in
Samsung Apps and Services- Mark as New
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‎11-07-2023 11:38 AM in
Samsung Apps and ServicesHello, welcome to the Community, and thanks for reaching out. I am sorry to hear you are suddenly not able to decrease your input water intake on Samsung Health. Was there an update recently to the app? Have you tried clearing the app's cache and data? This guide can walk you through the steps: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....
If the app cache and data being cleared did not resolve this behavior, you can also try wiping your device's cache partition using these steps:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.
If the above steps do not resolve this behavior, submit an error report through Samsung Members: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
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‎11-07-2023 01:44 PM in
Samsung Apps and Services