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Samsung Health not allowing me to record past water intake

(Topic created: 11-06-2023 12:19 AM)
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SadoJames
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Samsung Apps and Services
Just yesterday I was able to adjust the amount of water I drank from the night before but tonight it doesn't. I often go past midnight and have to record last night's water intake shortly after midnight. I drink from a half gallon container and gotta calculate what I drank leading up to midnight. Recently there were changes where it removed the decrease button as well...sometimes I accidentally add too many and need to decrease what was messed up. Does anyone know where I can post this for Samsung to remediate this situation? 

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Samsung_Moderator
Community Manager
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Samsung Apps and Services

Hello, welcome to the Community, and thanks for reaching out. I am sorry to hear you are suddenly not able to decrease your input water intake on Samsung Health. Was there an update recently to the app? Have you tried clearing the app's cache and data? This guide can walk you through the steps: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....

If the app cache and data being cleared did not resolve this behavior, you can also try wiping your device's cache partition using these steps:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

If the above steps do not resolve this behavior, submit an error report through Samsung Members: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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SadoJames
Asteroid
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Samsung Apps and Services
The editing of the previous days worked today, but I still don't have a decrease button
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello, welcome to the Community, and thanks for reaching out. I am sorry to hear you are suddenly not able to decrease your input water intake on Samsung Health. Was there an update recently to the app? Have you tried clearing the app's cache and data? This guide can walk you through the steps: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....

If the app cache and data being cleared did not resolve this behavior, you can also try wiping your device's cache partition using these steps:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

If the above steps do not resolve this behavior, submit an error report through Samsung Members: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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SadoJames
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Yes, there was a recent update to Samsung Health
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