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Original topic:

Samsung TV Plus disappeared.

(Topic created: 12-20-2023 07:52 AM)
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Jdoglill
Constellation
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Samsung Apps and Services

This morning I woke up and turned on my tv to realize that there is no Samsung TV plus app. It used to always be the first thing that would open automatically, the first app in the Smart Selection. It literally is GONE. I have never had an app just disappear like that, more specifically the own company’s app for their free provided tv service which is WHY I purchased their TV. Let’s fix this Samsung. Please and Thank You

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SamsungJustin
Community Manager
Community Manager
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Samsung Apps and Services

***UPDATE 12/21****

The Samsung TV Plus app is back online. Please do a cold reboot by unplugging the television for sixty seconds. This should resolve the issue.

If you still face issues please perform a smart hub reset. Go to all settings then support in the menu. Select Device Care and then self-diagnostics. Then select reset Smart Hub and enter your PIN. The default pin is 0000.

If further assistance is needed please feel free to contact a moderator or one of our other support channels:

Facebook: http://www.facebook.com/samsungsupport

Twitter/X: http://www.twitter.com/samsungsupport

Live Chat: https://livechat.support.samsung.com/Customer_C/Notice.aspx?Code=-200&AE 

Phone: 1-800-726-7864

 

**Update 12/20/22 **

We are aware of the disruption to the Samsung TV Plus service and are working quickly to restore availability.  If you have a Galaxy device, try the smart view feature to mirror the Samsung TV Plus app to your TV.  We apologize for this disruption and thank you for your patience.

 

 

Hello, Everyone.

Thank you so much for reaching out to the community regarding these symptoms with the Samsung TV Plus application. This situation is currently under investigation. 

Please make sure to like this post if you are experiencing these symptoms. So far based on the comments in the threads, the application is not appearing on the sources, Smart hub, or displaying a “Not available” message on the screen when selecting the Samsung TV plus button on the standard remote.

We would like to encourage everyone to please make sure they have the latest version of firmware on their televisions, and we will follow up once additional information becomes available to us. Steps for updating your television: https://www.samsung.com/us/support/answer/ANS00062224/  

Quick workaround: In a pinch,   we recommend utilizing the smart view feature, and screen mirror the Samsung TV Plus application from one of your Galaxy devices to the television. For those who do not have this option available, a great alternative would be to download the Pluto TV application within the smart hub.    For assistance with how to download applications: https://www.samsung.com/us/support/answer/ANS00062169/ 

 

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2,454 Replies
MyTimeNow
Asteroid
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Samsung Apps and Services
Mine too. Trying to figure out what's going on???
Mrwhitlow82
Astronaut
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Samsung Apps and Services

Seems as though I’m not the only one. 

Optiplexis
Constellation
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Samsung Apps and Services

Nope, I'm having the issue as well on two televisions.

userilbKyip4x5
Constellation
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Samsung Apps and Services
Same here...its been out about 4hrs now
polneen
Astronaut
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Samsung Apps and Services
Mine too
Members_4MM8OtC
Asteroid
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Samsung Apps and Services
  • Same here . Grrrrrr
Shortyscm1
Astronaut
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Samsung Apps and Services

Me too

Members_4MM8OtC
Asteroid
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Samsung Apps and Services

You are not alone in this . I Miss it greatly . 

terrybaughn
Astronaut
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Samsung Apps and Services

both tvs are missing the plus channels... not happy.