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Original topic:

Samsung TV Plus disappeared.

(Topic created: 12-20-2023 07:52 AM)
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Jdoglill
Constellation
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Samsung Apps and Services

This morning I woke up and turned on my tv to realize that there is no Samsung TV plus app. It used to always be the first thing that would open automatically, the first app in the Smart Selection. It literally is GONE. I have never had an app just disappear like that, more specifically the own company’s app for their free provided tv service which is WHY I purchased their TV. Let’s fix this Samsung. Please and Thank You

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hebooboo
Constellation
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Samsung Apps and Services

Samsung TV Plus was listed in my apps until this morning. It is not on the smart app anymore either.

I can select "Media" from my home screen, scroll down to a "Featured Free: <show name> on Samsung TV Plus", and select it.

It says in the title bar: "Install Samsung TV Plus"

Dialog box says "...content is on the Samsung TV Plus service, which has been deleted. Re-install..."

When I click the "INSTALL" button, it does not install but is says you can watch the <show> in The Roku Channel which installed without an issue.

 

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CykoSirkus
Constellation
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Samsung Apps and Services

Well, not only has TV Plus disappeared, the option for software update now says that option is unavailable and is grayed out.

Model: UN55RU7100FXZA

What is going on?

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Wcitp
Constellation
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Samsung Apps and Services

It's not in the smart hub to download

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Wcitp
Constellation
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Samsung Apps and Services

This is not resolved and I really like that app

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sowrapl
Constellation
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Samsung Apps and Services

There is no Samsung TV app. Period.

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SubieRoo
Constellation
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Samsung Apps and Services

Following. Mine’s gone too

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Peco 1
Constellation
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Samsung Apps and Services

Samsung Justin, 

This scary and disappointing. Is there something you are not telling us?

For someone or thing to be able to achieve such total control makes the need of super heroes to return to planet earth.

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usersHTz3aabNV
Constellation
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Samsung Apps and Services

That is not a work-around Justin, it is a cop out.  Millions of Samsung faithful customers deserve to know if they will get their services restore of if Samsung has decided to drop our services without any comment and suggest we figure out our own solution…

SubieRoo
Constellation
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Samsung Apps and Services

Following. Mine’s also missing

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user9nwB0ZF9MY
Constellation
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Samsung Apps and Services

Just noticed it now as well, the Samsung TV Plus button prompts a Not Available and I get a "Live TV Cable" instead and I don't have cable

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